Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 4–8 business days, depending on your location. You’ll receive tracking details by email once your order ships.

2. Do you provide tracking?

Yes. Every order includes full tracking. You’ll receive a confirmation email with tracking information as soon as your package is dispatched.

3. What is your return policy?

We offer a 30-Day Money-Back Guarantee. You may return your item within 30 days of delivery for a refund.

4. How long does it take to receive my refund?

Once we receive your return, refunds are processed within 3–5 business days to your original payment method.

5. Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of purchase. Please contact us as soon as possible at info@mareviano.com.

6. What if my item arrives damaged?

If your item arrives damaged or defective, contact us within 48 hours of delivery and we’ll resolve it quickly.

7. What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods. All transactions are encrypted and protected.

8. How can I contact support?

You can reach our support team anytime at info@mareviano.com. We typically respond within 24 hours.